# Frequently Asked Questions

Why is the planner suggesting I start a lower-EV player?

This is likely because the lower-EV player enables more autosubs due to their xMins/availability. The system maximises total EV whilst factoring in autosubs, not just raw EV alone, so although that player has lower individual EV, they yield a greater projection for the entire team.

Is the Free Model different from the Massive Data model?

Yes. The Free Model uses a smaller-scale, less advanced dataset as well as more simplified modelling techniques. It also does not have access to the full solver capabilities. It should, however, give you a chance to get familiar with the toolset and serves as a useful reference.

How often is projection data updated?

Projections update hourly, though may pause from ~4am to ~7am (UK/IE time) for daily backend tasks.

Why won't my team load in the planner?

Check that your FPL ID is stored correctly on the user settings page and that "Auto-Load" is enabled.

Why isn't Premium working?

Ensure you've logged in using the same Patreon account that has an active subscription:

• On mobile devices with the Patreon app installed, the site will automatically authenticate using the account you're already signed into
• Be consistent with the sign-in method you used during signup. For example, using "Connect with Apple" will connect to the site with an obfuscated email address
• If your subscription has just renewed, or you have just signed up, the Patreon API occasionally needs time to reflect the change

How do I cancel my subscription?

Log into Patreon and cancel your pledge. You'll retain access until the end of your current billing period.

How do I contact support?

Send an email to formdork@fplreview.com with any relevant information about your issue.